Meet and Greet

Meet and Greet

Heathrow Meet and Assist Service

REAL Transfers' meet and greet airport service allows us, as one of Heathrow's leading taxi and luxury car service providers, to utilise our significant experience in assisting passengers to travel safely and reliably to and from London's busiest airport. However, REAL Transfers are much more than just a Heathrow car transfer company. We can also provide Heathrow Meet and Assist services to suit individual requirements and budgets.

A Tailored Service for Airports

REAL Transfers can offer a secure, welcoming and safe environment for children travelling into UK airports for Education and Language Study programmes. From as little as £65 a professional and dedicated Meet & Greet Representative can either meet the student/group in arrivals, and escort them to their onward transfer, or meet them from their transfer and accompany them to Check-In and assist through security.

All our 'Landside' Heathrow meet and assist services include:

  • An experienced Meet & Greet Representative who is DBS certified and has been trained in dealing with Unaccompanied Minors (UMs) and accompanying young adults (YPs)
  • Tracking flight information to ensure our Meet & Greet Representative will be waiting, even if the flight arrives early or late
  • Responsibility for all children in the group to ensure a smooth and efficient transition through the airport
  • A service that is available, 7 days a week for arrivals/departures
  • Flexible packages and the ability to cater for lone travellers to large groups
  • Full ground transportation service from Heathrow

In addition to the above all our 'Airside' Heathrow meet and greet services include:

  • Full Airside access at all of Heathrow's Terminals, meaning we can provide you with a Meet & Greet service from the aircraft and to the onward transfer
  • An effortless solution for students of any age who require assistance through Heathrow
  • Up to 3 hours of time although additional hours can be easily added

For check-in services the students will be met from their transfer and assisted at check-in, accompanied through security and cared for airside until they board the aircraft.

Bespoke Airport VIP Service

Our Heathrow VIP meet and assist service is the ultimate way to navigate the airport. We pride ourselves on the high standard of our Heathrow VIP meet and greet service, meaning the stress and hassle of travelling through the UK's busiest airport is eliminated.

With a number of service options available across Heathrow's four terminals, we can arrange for you to be met by one of our authorised Heathrow meet and greet agents as you disembark the aircraft. Fast tracked through immigration (where possible), assist at baggage reclaim, provide access to one of Heathrow VIP lounges (additional charges may apply) and provide you with a luxury chauffeured car to or from Heathrow. We can also arrange for someone to travel directly with you to or from Heathrow to assist you with your requirements.

Heathrow VIP Meet and Greet Service

Our Heathrow VIP Meet and Assist Arrival Experience includes:

  • A team who will continually monitor flight arrival times
  • Being met by a Meet & Greet Representative as you disembark the aircraft or met in Arrivals
  • Full assistance for any visas or landing card requirements
  • Fast track through immigration (where possible)
  • Ability to pre-book a baggage porter to assist you with your luggage to your final method of transport

Easy access to book a luxury vehicle including Mercedes S-Class, E-Class V-Class from Heathrow.

Our Heathrow VIP Meet and Greet Departure Experience includes:

  • Being met kerbside from your vehicle by one of our Meet & Greet representatives
  • Access to pre-book porters to collect your luggage and transfer to check-in (additional cost)
  • Assistance with Check-In and security – fast-tracked where available.
  • Being Escorted to a VIP lounge (if applicable) and collection from there to the boarding gate when required
  • Assistance with VAT reclaim (non-UK or non-EU citizen)
  • Easy access to book a luxury car service to Heathrow

REAL also offers a Heathrow connection/transit service, which includes:

  • A team who will monitor flight arrival times
  • One of our Meet & Greet Representatives who will be waiting to welcome you as you disembark the aircraft
  • Assistance to your connecting flight terminal
  • Being escorted to Heathrow/airline VIP lounge (if applicable) and from there to the boarding gate when required

Heathrow Transfer Services for VIPs

Having established ourselves as one of London's leading luxury executive car transfer providers, REAL has become accustomed to dealing with VIP clients travelling to and from Heathrow Airport. We recognise the need to provide the perfect airport experience – ensuring that you reach the airport in style and luxury, and that the transition through Heathrow is seamless. No request is too small, and our team of dedicated professionals will aim to accommodate all your needs.

Heathrow Departures – Your Heathrow VIP services starts the moment we pick you up in one of our new and luxurious vehicles – with a large selection of Mercedes, BMWs, Audis or Jaguars we can accommodate all your needs. Our professional and experienced Heathrow chauffeur will drop you off at the dedicated Heathrow VIP entrance. Your private lounge will allow you time to work, relax or enjoy time with your guests or loved ones.

From the sanctuary of the lounge all security procedures can be undertaken, meaning the only time you need to leave is when you need to board the aircraft. When this time arrives, you will be driven by your own private luxury vehicle straight to the aircraft.

We can arrange for a specialist to assist and process your VAT refund (if you are a non-UK or EU citizen).

For those of you who need to purchase a last-minute gift or just love to shop we can arrange a Heathrow Personal Shopper. This complimentary service means that a dedicated representative will accompany you, depending on the shops you want to visit or gift you want to purchase, to any one of Heathrow's terminals. It is a chance for you discover the latest collections, gadgets or brands. For more information please visit

Heathrow Arrivals

Once the aircraft has landed one of our team will be on hand waiting as you disembark, ready to transfer you in complete luxury in one of our private executive vehicles to your private VIP lounge.

Whilst you relax and make yourself comfortable one of the team will assist with any immigration requirements. They will also ensure that your luggage is collected. REAL will also take care of all your onward Heathrow transportation requirements – booking one of our Heathrow luxury vehicles couldn't be easier.

Heathrow Connections & Transit Services

As the UK's largest and busiest airport, Heathrow connects a significant number of destinations worldwide. Our Heathrow VIP service offers the very best in luxury, and therefore we are pleased to offer this service to people with connecting flights from Heathrow.

One of our concierge agents will meet you from your arrival and then escort you to your private lounge and, once ready, on to your departing flight.

The Best Heathrow Meet & Greet Service

No matter how large or small, unique or standard, rare or frequent your requirements are, REAL's Heathrow Meet and Greet service is the number one choice. To book your Heathrow Airport Meet & Greet Service or to find our more information on the variety of services we provide please email us at and one of our dedicated and professional team will get back to you.

Alternatively, if you would like to talk to one of the team about your needs please contact us on +44 (0)208 240 4456.